• We have worked closely with FSP to understand the scale and nature of the opportunity to make better use of available space at Leeds Beckett University. FSP carried out a programme of research and consultancy which involved talking in detail with staff, students and members of the public, via a series of focus groups and surveys, following which they quantified the opportunity and presented recommendations for food and beverage as well as other retail uses. The University is now in the process of implementing these recommendations and will be continuing to work with FSP through this next stage of development. We have found their attention to detail, analytical skills and creative solutions exactly what we needed to help take this project forward.

    Kate Davis|Head of Business Development, Leeds Beckett University

  • We were aware of FSP’s work on shopping centres and also as a liaison between landlords and retailers. We wanted to build on our understanding of the Menkind customer profile and buying habits. After meeting with Jo and the team, we quickly realised that an analysis of our online customer – as well as in-store – would provide us with a rounded view of the customer experience we provide. Having this defined view of our customer really means we can develop a product strategy that responds to their preferences and needs. It’s vital that we demonstrate how well we understand our customer through our product range so we will be building this into our strategy.

    Paul Kaufman|Chief Executive, Menkind

  • Many thanks indeed for turning this around in the tight timeframe we required. It is an interesting read and has the balance and lack of bias that I have come to expect from FSP, which gives us an objective 3rd party view that we can now use in our decision making. I also appreciate the clarity of the report.

    Graham Porter|Head of Property Research, UK, Aberdeen Asset Management

  • Much retail planning focuses on 'capacity' and floor space issues. What FSP do is to provide a commercial 'reality check' of 'demand' based on actual market analysis and the socio-economic composition of the catchment which then needs to be considered alongside 'theoretical' capacity figures. This provides an added dimension when considering and understanding development proposals and one that tends to be overlooked by many planning and property professionals.

    Adrian Swift|Principal Planner, Blackburn with Darwen Borough Council

  • The FSP research helped our understanding of the Park’s shoppers and provided information that assisted our discussions with target retailers. The bespoke reports provide key benchmark statistics and quantify the profit opportunities to retailers. They also help illustrate to landlords the scope for future growth and can formulate part of an asset management strategy.

    Mark Phelps|Wilkinson Williams

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